Eastern Cloud Blog

This blog is aimed at our East Region State & Local Government customers. Opinions are our own - be gentle with us.

Office 365 integration and updates to Dynamics CRM

Last May, we highlighted how Office 365 and Dynamics CRM work together to help boost productivity. Now, with capabilities spanning Office 365 Groups, the Office Graph and inherited Protection Center controls, the integration goes much deeper.

This week, Microsoft Mechanics goes hands-on with the latest Dynamics CRM to highlight Office 365 integration for sellers, admins and developers. Eric Boocock from the Dynamics team joins me to demonstrate how CRM creates Office 365 Groups to improve collaboration and how you can access CRM data in the context of email with the Outlook add-in. The updated experiences can also leverage Azure Machine Learning to create cross-sell recommendations and Cortana to report interactive insights from Windows 10.

Read the Office Blog post for more info and a short video from Microsoft Mechanics.

A Single, Unified Trust Center for the Microsoft Cloud


Microsoft is pleased to announce that we have created a single Microsoft Trust Center at www.microsoft.com/trustcenter, which unifies the trust centers of our enterprise cloud services - Microsoft Azure, Microsoft Dynamics CRM Online, Microsoft Intune, and Microsoft Office 365.


Now, you have a single place to go, and one URL to remember to get all the information you need about the security, compliance and privacy of Microsoft’s cloud solutions.  Read the full announcement on the Microsoft Cyber Trust blog.


Microsoft Dynamics CRM Online Government Granted an ATO from HUD

Today, Microsoft published a Dynamics blog by Bob Stutz with a pointer post on the WW Microsoft on Government blog by Amir Capriles focused on the important milestone for Dynamics CRM Online Government – the achievement of a FedRAMP ATO from the Department of Housing and Urban Development (HUD).   The blogs note the significant step in giving our government customers the assurance they need so they can run their business solutions in the cloud while meeting regulatory and legislative requirements.  The milestone also demonstrates the deep support of government organizations by delivering a unified portfolio of government cloud services for productivity, platform and business applications on a trusted cloud platform.  As the blog notes, HUD chose Dynamics CRM Online Government, with core case management functionality, as the best platform for modernizing business applications quickly and at a low cost.


Camden County Board of Social Services Pioneers a Private-Sector Solution to Serve Those Most in Need

Learn how Camden Country’s Board of Social Services (BSS) deployed Microsoft Dynamics CRM and Office 365 to improve the services of its supplemental Nutrition Assistance Program (SNAP) to more than 100,000 citizens across 37 municipalities.


Read the blog post: Camden County Board of Social Services Pioneers a Private-Sector Solution to Serve Those Most in Need

Alabama CARES: State of Alabama chooses the Microsoft Cloud for Government to improve service delivery

Alabama’s CARES Program is embarking on a statewide initiative to improve access to a wide variety of services for the needy by integrating eligibility enrollment into a solution powered by the Microsoft Cloud for Government. In under two weeks, they went from no infrastructure to using Microsoft Azure for Development and Test capabilities. They are also developing their integrated eligibility solution using Microsoft Dynamics CRM Online for Government, supported by Microsoft Azure for Government.

Watch the CARES story video.


Microsoft Dynamics CRM Online 2015 Update 1 (7.1.0) Product Documentation is Available

I tend to not concentrate on CRM Online as much as I should, probably because I have really smart people to rely on when questions come up.  However, you should know that CRM Online is really getting hot!  Updates are continual and new solutions are added all the time.  Microsoft continues to invest in CRM Online as an application platform.

This is a great post with information about what is new for IT Pros, developers and end-users.  There’s an extensive list of resources for all three audiences as well.